CASE FILE // Exhibit A
Two minutes · protects you

Before you touch that chat.

Support bots act on keywords, not intent. These two traps have cost real people their subscriptions, their money, and access to live work, in minutes.

Trap one: the magic words

Never say "cancel" or "refund" to a support bot unless that is exactly what you want. In a documented case, a request for a credit that contained the word "refund" was executed as a cancellation: access to client work revoked instantly, mid-project, and only a partial refund issued. Sixteen minutes, start to finish.

Say what you actually want, precisely: "I am requesting a review and a credit." If you truly want to cancel, do it yourself from your billing page at the end of the period, not through a bot mid-conversation.

Trap two: the approval question

When a bot asks you to approve anything irreversible, "Do you approve cancelling your subscription so we can proceed?", that is not the moment to answer. It is the moment to make them put the details in writing.

Paste the four clarity questions instead. Be clear about what this does and doesn't do: it is a circuit breaker, not a magic shield. A question is not an approval, so nothing can execute by accident while you ask. If the bot answers, the amounts and consequences are now in writing, which is exactly the evidence banks and regulators weigh. If the bot stonewalls or just repeats the approval prompt, do not answer it: screenshot the exchange, leave the chat, and escalate by email or with the bot bypass. Its silence is evidence too.

I am not approving this action. Do not proceed with any change to my account, subscription, billing, or data until you have answered all four questions below, in writing:
1. Exactly what will happen if I approve, step by step.
2. Any amounts involved: what I will be charged or what will be returned to me, in my currency, and whether that is the full sum or prorated (and how the proration is calculated).
3. Exactly what happens to my account, my access, and my data the moment this proceeds, and whether that is immediate or at the end of the billing period.
4. Whether this action is reversible.
If you cannot answer all four, escalate this conversation to a human agent with authority over this action. I am not approving anything until all four are answered.

And before any of it: back up your work

Cancellation can revoke access instantly, not at period end. Before any support conversation that could touch your subscription, run the Deep Handoff prompt in every workspace you can't afford to lose, and save the output outside the platform. If you might leave the platform entirely, also run the Memory Export.
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